Vacancy: ReSPECT Programme Manager

Type of contract: Fixed term contract / Secondment for 18-24 months

Hours: 37.5 hours per week

Location: Our office is in Tavistock Square London. As with many organisations during the pandemic, our colleagues have been mainly working from home. Moving forward, we're adopting a hybrid working model so successful applicants will be able to discuss and agree whether they’d prefer work at home and/or in our office in Tavistock Square, London but will be expected to spend some time in the office.

Salary: Circa £38,000

Deadline for applications: 9am on Monday 15 August.

Do you have experience of managing projects and want to work on a large scale programme that aims to shape and update the way we plan, discuss and record care and treatment in a medical emergency? If so, you could be our ReSPECT Programme Manager.

Download the job pack.

About the role

ReSPECT (Recommended Summary Plan for Emergency Care and Treatment) is a process that creates personalised recommendations for a person’s clinical care in a future emergency in which they are unable to express what is important to them. It provides health and care professionals responding to that emergency with a summary of recommendations to help them to make immediate decisions about that person’s clinical care and treatment. ReSPECT can be complementary to a wider process of advance/anticipatory care planning and is integral to RCUK’s Vision to 2030 of appropriate resuscitation for all.

The plan is created through conversations between a person and their health professionals. The summary of the conversation is recorded on a form. It includes priorities for care and agreed realistic clinical recommendations.

ReSPECT can be for anyone, but will have increasing relevance for people who have complex health needs, people who are likely to be nearing the end of their lives, and people who are at risk of sudden deterioration or cardiac arrest.

The ReSPECT Programme Manager will be responsible for managing and monitoring a large scale programme that aims to shape and update the way we plan, discuss and record care and treatment in a medical emergency. The post will play a key role in delivering and developing the programme and supporting adopters of the RESPECT process across the UK whilst supporting the ReSPECT Clinical Lead with project management and key operational activity.

The ReSPECT Programme Manager is situated within the Clinical Service and Development (CSD) team of RCUK, and reports to the ReSPECT Clinical Lead. The role will work closely with all members of the CSD team including: the Director of CSD, Clinical Lead for ReSPECT, other Clinical Lead roles and other key members of the team; as well as the Chair and Vice Chair of the ReSPECT Subcommittee.
The postholder will also work closely with the Business Operations Department and the Engagement and Influencing Department to ensure the success of the programme.

Download the application pack to learn more about the role.

Main duties and responsibilities

The ReSPECT Programme Manager will be responsible for the day to day management of ReSPECT, working closely with all stakeholders to ensure it continues to be embedded within Health and Social Care as the process of planning for care in an emergency situation.

Project management

Provide project management support to ensure the continued success and future development of ReSPECT across the four nations.
Working with the Clinical Lead, monitor progress of the ReSPECT work plan, paying particular attention to timescales, KPIs and outcomes.
Work closely with the ReSPECT Clinical Lead and the Chair of the Subcommittee in the delivery of the project.
Working collaboratively alongside the Clinical Lead, with the Business Operations Department and Engagement and Influencing Department to promote information about ReSPECT to varied audiences.
Ensure that diversity and inclusion is at the heart of ReSPECT developments.

Relationship building and stakeholder management

Build and maintain relationships with adopter sites to support the strategic overview of the ReSPECT process.
Working as part of a team, identify and build relationships with key decision makers and influencers in order to support the continued development of the ReSPECT process.
Maintain and update records within the CRM system to ensure high standards of communication both internally and externally.
Enable and facilitate relationships to develop between the ReSPECT subcommittee, sub groups and relevant stakeholders.

Communications

Communicate with and maintain up-to-date information about adopter sites and organisations adopting and using ReSPECT.
Act as the main point of contact for ReSPECT enquiries, responding to enquiries, signposting and seeking expert advice when required.
Work and communicate with the ReSPECT Subcommittee, and liaise with individual members, the ReSPECT Clinical Lead and other key stakeholders as appropriate.
Streamline communications across a variety of online platforms to support adopter sites and raise awareness of the ReSPECT process. This includes: inputting information into the CRM and managing the ReSPECT adopter and other contacts; stimulating discussion on and encouraging adopters of the ReSPECT Process to share learning with each other.
Address the information needs of adopter sites through FAQs, early adopter meetings and webinars according to levels of need.
Provide a point of contact and initial response for any complaints and ensure records are maintained.
Provide support for users and members of the public in order that they can find information and answers to queries, or can be directed elsewhere for information.

Operational activity

Support the ReSPECT Subcommittee in order that it can function as the subcommittee responsible on behalf of RCUK for the success of the ReSPECT project. This will include organising meetings, liaising with committee members and RCUK staff, setting agendas with the chair and Clinical Lead, distribution of papers and the writing and distribution of minutes.
Ensure efficient administration and development of the ReSPECT process with a strong focus on quality control and operational support.
Support the ReSPECT Clinical Lead to maintain a programme of adopter meetings.
Be part of the wider CSD team, meeting regularly to ensure information and updates are shared.
Provide support for conferences/meetings including any RCUK conference and other regional and local events delivered by RCUK.
Attend regional stakeholder meetings.
Work with the Clinical Lead - ReSPECT to write reports and provide statistical analysis of data to the Subcommittee and others as requested.
Support RCUK, as required, in the operational delivery of all other relevant aspects of ReSPECT.
Be prepared to work outside of normal office hours and travel and stay away overnight on occasion, as required.
Undertake any other duties that are relevant to the job as requested by the line manager.

Person specification

Essential (E) and Desirable (D) attributes

Experience/Qualifications

Experience of managing projects and/or running schemes of work. (E)

Skills/Abilities

Good analytical and problem-solving skills. (E)
Experience of managing and maintaining administrative procedures. (E)
Excellent interpersonal and communication skills, both written and oral. (E)
Strong IT skills with a knowledge of Microsoft Office 365, Microsoft Teams and Zoom. (E)

Knowledge and Experience

Experience of managing projects involving stakeholders from across the health and care sectors. (E)
Experience of working with healthcare professionals and healthcare provider organisations. (D)
Experience of working with volunteer and clinical experts. (D)
Understanding of UK health and social care systems. (D)
Awareness of the ReSPECT process. (D)

Personal Qualities

Excellent organisational skills and an ability to work under a certain amount of pressure. (E)
Proactive and collaborative approach to working across organisational teams. (E)
Flexible working style. (E)
Excellent team-working skills including collaboration and delegation. (E)

How to apply

To apply for this exciting opportunity, please email us with:

A comprehensive CV, specifying significant achievements in your career to date.
A supporting statement, of no more than two sides, explaining how your skills and experience can support and add value to our organisation.
A completed diversity monitoring form.

We welcome and will accept applications using an alternative process (such as video or audio applications). Please email suzanne.horner@resus.org.uk or phone 0207 391 0718 to discuss your requirements.

Download the job pack
Download and complete the diversity monitoring form

Please email your application to recruitment@resus.org.uk with ‘ReSPECT Programme Manager' in the subject line.

The deadline for applications is 9am on Monday 15 August. We will not accept applications after this time.
For an informal and confidential discussion about the role, please contact Sue Hampshire, Director of Clinical & Service Development, on 07591 204315 or Sue.Hampshire@resus.org.uk.

How we will shortlist and interview
During the shortlisting process, those shortlisting applications will not have access to your name, date of birth, address or highest level of educational attainment.

Interviews for this role will take place during weeks commencing w/c 5 September, but please note these dates may be subject to change.

Why join RCUK?

At Resuscitation Council UK, we offer competitive salaries, generous annual leave, and opportunities for professional development. All staff benefit from flexible working hours, and ensuring staff are able to balance their work and personal life is important to us.

We pride ourselves on our inclusive, friendly staff team, who use their compassion and expertise to support each other. Teamwork and partnership working is at the centre of our mission to save lives.
When you apply to a job with us, we aim to provide appropriate support every step of the way. Here are some of the ways we can support applicants and potential staff members:

Working location: Our office is in Tavistock Square London. As with many organisations during the pandemic, our colleagues have been mainly working from home. Moving forward, we're adopting a hybrid working model so successful applicants will be able to discuss and agree whether they’d prefer work at home and/or in our office in Tavistock Square, London but will be expected to spend some time in the office.
Supporting travel requirements: Some travel to the office or other locations will be required as part of the role, but reasonable adjustments, such as enabling the postholder’s participation through digital technology, will be made for the successful applicant where this is required.
Access to work: If you would like to make an Access to Work application for a grant to pay for support tailored to your individual needs, such as a support worker, adaptations to the equipment you use, special equipment, taxi fares to and from work if public transport is not accessible to you, we will support you in this process.
Alternative application processes: We are asking for CVs and covering letters so you can tell us how your skills and experience can support and add value to Resuscitation Council UK. However, if an alternative method of applying – such as sending us a video or audio clip about yourself – works better for you, we welcome your application. We want our applicants to shine, so we’re flexible to your needs.
Equity for all applicants: when we receive applications, those who shortlist candidates for each role will not have access to your name, age or date of birth. In addition, we ask you to submit a diversity monitoring form. We won’t use the information in the diversity monitoring forms during the recruitment process itself, but the information we receive will help us to understand whether our job advertisements are successfully attracting a diverse range of applicants.

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