Vacancy: Digital Account Executive

Type of contract: 12 month contract, with a view to extending or becoming permanent.   

Hours: 37.5 hours per week (applications for job sharing are welcomed)  

Location: Home and/or in the office (Tavistock House, London) - please note that all staff are currently working from home due to the COVID-19 pandemic 

Salary: c£31,000  

Deadline for applications: 5pm Sunday 15 August 

Download the job pack

Resuscitation Council UK is passionate about digital resuscitation training. If you are great at developing relationships and want to use those skills to sell our digital resuscitation training programmes to a wide variety of public and private sector organisations, we’d love to hear from you. 

We’re looking for a Digital Account Executive who is confident responding to incoming enquiries from prospects via email and calls, who will keep up to date client engagement records on our Customer Relationship Management Database and who can host demos and webinars as part of the sales/client engagement process. You’ll also have an eye for customer case studies that we can use to demonstrate the value of our training products to organisations.   

Right now, we have an exciting opportunity to engage companies in e-Lifesaver, the first in a series of new subscription e-learning products that take our learning products outside of our traditional NHS customer base.   

We have some other exciting learning products in the pipeline too, so this really is a role with significant opportunities for growth.   

The Digital Account Executive will be situated within the Business Operations team and will report to the Director of Business Operations. The role will be work closely with other functions of the Business Operations team such as Technical delivery, Finance, and the Engagement and Influencing and Clinical Service Development teams. 

We are committed to flexible approaches to working. We have a strong commitment to inclusion and diversity and will provide reasonable adjustments internally and support Access to Work applications if you require this. 

Download the application pack to learn more about the role.

  • Selling digital training programmes to a wide variety of public and private sector organisations
  • Sourcing and building relationships with larger customers
  • Maintaining relationships with current customers
  • Responding to incoming enquiries from prospects via email and calls
  • Taking responsibility for keeping up to date client engagement records on our CRM
  • Hosting demos and webinars as part of the sales/client engagement process
  • Assisting the learning design Manager and Clinical Leads for Courses on the continual service improvement of subscription e-learning and the overall customer experience
  • Assisting the Engagement and Influencing team with information to support product comms and marketing
  • Supporting the Learning Design Manager, Clinical Leads for Courses and the Insight and Market Research Manger to help identify potential new markets and opportunities
  • Updating and maintaining sales and customer experience data
     

Knowledge and Experience

  • Recent and relevant experience in sales and client engagement
  • Experience of account management
  • Experience of scheduling and delivering face-to-face demos
  • Good level of IT Literacy – with an understanding of CRM and digital service delivery
  • Experience of working independently and using your own initiative

Personal Attributes and Skills

  • Evidence of strong interpersonal and influencing skills and an ability to engage with and influence a diverse range of contacts at all levels, both internally and externally. Has the ability to adapt communication style accordingly to allow for accessibility needs where required
  • Strong commitment to diversity and inclusion – the ability to work with people from all backgrounds, passionate about addressing inequalities and ensuring we meet the standards of best practice around diversity and equity, accessibility and privacy
  • Strong eye for detail
  • Excellent verbal and written communication skills, can communicate in plain English, with the ability to adapt your communication style accordingly to allow for a range of non-technical audiences and accessibility needs where required
  • Strong commitment to diversity and inclusion
  • Excellent time management skills with the ability to prioritise workloads and deal with conflicting demands and meet tight deadlines
  • Flexible and adaptable; a good team player who can work in a small team 

Desirable

  • Experience of Salesforce CRM
  • Knowledge of e-learning products and services

To apply for this exciting opportunity, please email us with: 

  • A comprehensive CV, specifying significant achievements in your career to date.  
  • A supporting statement, of no more than two sides, explaining how your skills and experience can support and add value to our organisation. 
  • A completed diversity monitoring form.  

We welcome and will accept applications using an alternative process (such as video or audio applications). Please contact us on email suzanne.horner@resus.org.uk or by phone 0207 391 0718 to discuss this prior to submitting your application. 

Please email your application to recruitment@resus.org.uk with 'Learning Design Manager' in the subject line.

The deadline for applications is 5pm Sunday 15 August 2021. We will not accept applications after this time.  

For an informal and confidential discussion about the role, please contact Paul White, Director of Business Operations, on 020 7391 0709 or paul.white@resus.org.uk.

How we will shortlist and interview

During the shortlisting process, those shortlisting applications will not have access to your name, age, date of birth, address or highest level of educational attainment.  

The interview process is likely to be carried out virtually using digital technology due to COVID-19.  

Interviews for this role will take place during weeks commencing 6 and 13 September 2021. 

Please email suzanne.horner@resus.org.uk or phone 0207 391 0718 to discuss your requirements.

Why join RCUK? 

At Resuscitation Council UK, we offer competitive salaries, generous annual leave, and opportunities for professional development. All staff benefit from flexible working hours, and ensuring staff are able to balance their work and personal life is important to us. 

We pride ourselves on our inclusive, friendly staff team, who use their compassion and expertise to support each other. Teamwork and partnership working is at the centre of our mission to save lives. 

When you apply to a job with us, we aim to provide appropriate support every step of the way. Here are some of the ways we can support applicants and potential staff members: 

  • Working location: all staff are currently working from home due to the COVID-19 pandemic, but once we reopen the offices, successful applicants will be able to choose whether they’d prefer work at home and/or in our office in Tavistock Square, London. 
  • Supporting travel requirements: Some travel to the office or other locations will be required as part of the role, but reasonable adjustments, such as enabling the postholder’s participation through digital technology, will be made for the successful applicant where this is required. 
  • Access to work: If you would like to make an Access to Work application for a grant to pay for support tailored to your individual needs, such as a support worker, adaptations to the equipment you use, special equipment, taxi fares to and from work if public transport is not accessible to you, we will support you in this process. 
  • Alternative application processes: We are asking for CVs and covering letters so you can tell us how your skills and experience can support and add value to Resuscitation Council UK. However, if an alternative method of applying – such as sending us a video or audio clip about yourself – works better for you, we welcome your application. We want our applicants to shine, so we’re flexible to your needs. 
  • Equity for all applicants: when we receive applications, those who shortlist candidates for each role will not have access to your name, age or date of birth. In addition, we ask you to submit a diversity monitoring form. We won’t use the information in the diversity monitoring forms during the recruitment process itself, but the information we receive will help us to understand whether our job advertisements are successfully attracting a diverse range of applicants.