Vacancy: Learning Design Manager

Type of contract: Permanent  

Hours: 37.5 hours per week (applications for job sharing are welcomed) 

Location: Home and/or in the office (Tavistock House, London) - please note that all staff are currently working from home due to the COVID-19 pandemic 

Salary: c£41,000 

Deadline for applications: 5pm Sunday 15 August 

Download the job pack

Are you looking for a role where you can use your learning design skills to save lives?   

Resuscitation Council UK’s face to face and blended accredited courses equip over 150,000 health and social care professionals with training in resuscitation each year. In addition to that, an estimated 2 million people have put themselves into the heart of the action through Lifesaver, our interactive CPR training game which helps members of the public learn what to do if someone collapsed and stopped breathing or started choking. 

As we expand and improve on our training portfolio, it’s crucial that learning design expertise sits at the heart of the organisation. That’s why we’re looking for our first Learning Design Manager.  

We want to provide a high-quality experience for all our learners and ensure we meet the high standards of best practice around diversity and equity, accessibility and privacy. We’ve got some exciting digital learning projects in the pipeline and as the learning design manager you would be leading the work to design and implement an appropriate learning model, to assess learning needs, and embed a culture of continuous learning. You will care about being guided by insight and learner needs and professional standards and will use this to build business cases for possible new learning products and services.  

This is a great time to join RCUK as we are starting our journey to delivering our vision to 2030. Education and training sit at the heart of our organisation’s offering. In this role, you’ll be responsible for the product roadmap for e-learning products. 

The Learning Design Manager will be in the Business Operations team and report to the Director of Business Operations. You will work closely with all members of the Business Operations team as well as subject matter experts from Clinical Service Development and Engagement and Influencing. The Learning Design Manager will also represent the learning design function when required at educational subcommittees and other learning related working groups. 

We are committed to flexible approaches to working. We have a strong commitment to inclusion and diversity and will provide reasonable adjustments internally and support Access to Work applications if you require this. 

Download the application pack to learn more about the role.

Learning Design Process

  • Lead the development of, and champion with stakeholders, a new learning design process for RCUK
  • Manage the ongoing learning design process for RCUK
  • Champion the use of user centric design principles and insight as an essential part of the learning design process.
  • Working closely with the Insight and Market Research Manager, improve mechanisms using technology solutions such as artificial intelligence to gather and evaluate insight.
  • Working with the Lead for Education to ensure clinical excellence in all of our training.

Product Development

  • Responsible for maintaining the product roadmap for e-learning products across RCUK.
  • Responsible for working with subject matter experts from across RCUK to develop insight driven business cases for possible new learning products and services.
  • Lead on the periodic review of current learning products and services
  • Liaise with the e-learning Product and Development Manager and Digital Product and Development Manager to build on and develop our existing suite of e-learning.
  • Working closely with the Business Standards Manager, ensure all approved learning projects meet agreed quality standards that incorporate accessibility, diversity, and data privacy at outset.
  • Support the Engagement and Influencing team on the creation and application of product marketing strategies.

Supplier Management

  • Help establish and maintain relationships with suppliers in relation to digital learning.
  • Ensure procurement, contracts and ongoing supplier relationships are maintained in line with out standards of quality management.
  • Recruit and manage agency/freelance resources as part of the learning design function.

Platforms

  • Work closely with the e-learning Product and Development Manager on the periodic review of the learning system infrastructure.
  • Help establish continual service improvement principles for learning platforms.
  • Review and provide input into the technology road map 

Other

  • Represent the Learning Design Function as and when required as the subject matter expert
  • Occasional need to work weekends/evenings
  • If you think there are other deliverables that you would expect to feature in this role, please do share them and discuss them with us
     

Knowledge and Experience

  • Recent and relevant leadership experience in learning development/design and delivery
  • Experience of transforming digital training or introducing customer focused digital training for a similar organisation
  • Experience in the development of blended learning products.
  • Experience of leading and managing teams to effectively deliver through direct line management or through projects including managing upwards and influencing senior stakeholders
  • Experience of identifying and implementing appropriate learning management/experience systems and digital solutions
  • Experience of project and process design, innovation, and measurement
  • Project management and delivery experience including planning, prioritising, monitoring and evaluation
  • Good knowledge of the learning and design sector
  • Experience of user centric design principles and designing appropriate learning solutions for a range of audiences.

Personal Attributes and Skills

  • Evidence of strong interpersonal and influencing skills and an ability to engage with and influence a diverse range of contacts at all levels, both internally and externally. Has the ability to adapt communication style accordingly to allow for accessibility needs where required
  • Ability to convey complex data and information accurately and in accessible terms promptly to internal and external stakeholders and the wider public
  • High degree of initiative and the ability to take responsibility for projects (planning, managing, and delivering projects, working with a range of stakeholders)
  • Strong eye for detail
  • Excellent verbal and written communication skills, can communicate in plain English, with the ability to adapt your communication style accordingly to allow for a range of non-technical audiences and accessibility needs where required
  • Strong commitment to diversity and inclusion – the ability to work with people from all backgrounds, passionate about addressing inequalities and ensuring we meet the standards of best practice around diversity and equity, accessibility and privacy
  • Ability to brief and manage suppliers and ensure delivery of work to time and budget 
  • Excellent time management skills with the ability to prioritise workloads and deal with conflicting demands and meet tight deadlines
  • Flexible and adaptable; a good team player who is able to work in a small team 

Desirable

  • A professional qualification in Learning Design

To apply for this exciting opportunity, please email us with: 

  • A comprehensive CV, specifying significant achievements in your career to date.  
  • A supporting statement, of no more than two sides, explaining how your skills and experience can support and add value to our organisation. 
  • A completed diversity monitoring form.  

We welcome and will accept applications using an alternative process (such as video or audio applications). Please contact us on email suzanne.horner@resus.org.uk or by phone 0207 391 0718 to discuss this prior to submitting your application. 

Please email your application to recruitment@resus.org.uk with 'Learning Design Manager' in the subject line.

The deadline for applications is 5pm Sunday 15 August 2021. We will not accept applications after this time.  

For an informal and confidential discussion about the role, please contact Paul White, Director of Business Operations, on 020 7391 0709 or paul.white@resus.org.uk.

How we will shortlist and interview

During the shortlisting process, those shortlisting applications will not have access to your name, age, date of birth, address or highest level of educational attainment.  

The interview process is likely to be carried out virtually using digital technology due to COVID-19.  

Interviews for this role will take place during weeks commencing 6 and 13 September 2021. 

Please email suzanne.horner@resus.org.uk or phone 0207 391 0718 to discuss your requirements. 

Why join RCUK? 

At Resuscitation Council UK, we offer competitive salaries, generous annual leave, and opportunities for professional development. All staff benefit from flexible working hours, and ensuring staff are able to balance their work and personal life is important to us. 

We pride ourselves on our inclusive, friendly staff team, who use their compassion and expertise to support each other. Teamwork and partnership working is at the centre of our mission to save lives. 

When you apply to a job with us, we aim to provide appropriate support every step of the way. Here are some of the ways we can support applicants and potential staff members: 

  • Working location: all staff are currently working from home due to the COVID-19 pandemic, but once we reopen the offices, successful applicants will be able to choose whether they’d prefer work at home and/or in our office in Tavistock Square, London. 
  • Supporting travel requirements: Some travel to the office or other locations will be required as part of the role, but reasonable adjustments, such as enabling the postholder’s participation through digital technology, will be made for the successful applicant where this is required. 
  • Access to work: If you would like to make an Access to Work application for a grant to pay for support tailored to your individual needs, such as a support worker, adaptations to the equipment you use, special equipment, taxi fares to and from work if public transport is not accessible to you, we will support you in this process. 
  • Alternative application processes: We are asking for CVs and covering letters so you can tell us how your skills and experience can support and add value to Resuscitation Council UK. However, if an alternative method of applying – such as sending us a video or audio clip about yourself – works better for you, we welcome your application. We want our applicants to shine, so we’re flexible to your needs. 
  • Equity for all applicants: when we receive applications, those who shortlist candidates for each role will not have access to your name, age or date of birth. In addition, we ask you to submit a diversity monitoring form. We won’t use the information in the diversity monitoring forms during the recruitment process itself, but the information we receive will help us to understand whether our job advertisements are successfully attracting a diverse range of applicants.