Vacancy: Survivors and Families Engagement Manager

Type of contract: 2 year fixed-term 

Hours: 37.5 hours per week

Location: Our office is in Tavistock Square London. As with many organisations during the pandemic, our colleagues have been mainly working from home. Moving forward, we're adopting a hybrid working model so successful applicants will be able to choose whether they’d prefer work at home and/or in our office in Tavistock Square, London but will be expected to attend some meetings in the office. 

Salary: £44,000 - £47,000 

Deadline for applications: 9am Monday May 30. 

Download the job pack. 

Are you a qualified and experienced patient engagement and health inequalities specialist or a registered healthcare professional with significant experience with/training in working with those receiving cardiac care? 

You could help to shape and improve survivor and family experiences of care and support, and address health inequalities across the UK as RCUK’s Survivors and Families Engagement Manager. 
 

Resuscitation Council UK (RCUK) is saving lives by developing guidelines, influencing policy, delivering courses and supporting cutting-edge research. Through education, training, and research, we’re working towards the day when everyone in the country has the skills they need to save a life. We are the UK experts in clinical guidelines, standards, and education for resuscitation practice for those working in healthcare and in the public space. 

Our strategy is to ensure added value by combining clinical expertise and lived experiences across each link within the Chain of Survival to improve resuscitation outcomes within the UK. This postholder will need to focus particular attention on improving the care offered to survivors and their families following hospital discharge. There is a duty to ensure those who have survived a cardiac arrest return to a quality of life that enables individuals to maintain choice and independence where possible. 

What we know 

  • Those who have had a cardiac arrest do not receive equitable levels of assessment and rehabilitation. The support they receive often depends upon the services provided in their region. We need to work towards ensuring equitable opportunity and access to rehabilitation services across all regions and nations. Many fall outside of the remit of their local services. 
  • RCUK recognises that there is a pressing need in this area and is therefore keen to put more focus on the services and support survivors and their families receive. We also understand the importance of engaging with key stakeholders across the UK nations and with Sudden Cardiac Arrest UK in this work. 
  • Key drivers to take forward the rehabilitation provision project include the NHS Long term plan, along with cardiac arrest strategies for England, Scotland, and Wales, as each includes the need to plan the rehabilitation provision for cardiac arrest survivors. 
  • RCUK Resuscitation Guidelines 2021 include the requirement for assessment prior to discharge and review within three months following discharge. 

This role reflects RCUK’s continuing commitment to cardiac arrest survivors and their families. It forms an integral part of our survivors work programme, which aims to improve survivor and family experiences of care and support, and address health inequalities across the UK. 

This work will improve care for this group and their families and in turn strengthen the Chain of Survival. RCUK has the opportunity to consolidate its position as the expert and leader within the development of clinical excellence for the improvement of outcomes from cardiac arrest and to work across the four devolved nations to embed practice, continuing to plan and implement a sustainable programme of change. 

Diversity, inclusion and working with people with lived experience are important elements of our work. We recognise the need for us as an organisation to keep improving in these areas and this role is integral to that goal. Our membership of the Inequalities in Health Alliance and National Voices are important to us. We are committed to continual improvement and encourage colleagues to keep learning and developing, to identify gaps on our knowledge, and to access events and webinars that help us to increase our knowledge and experience, particularly in the areas of equality, diversity and inclusion. 

Download the application pack to learn more about the role.

This role will be ideally suited to either a qualified and experienced patient engagement and health inequalities specialist, or a registered healthcare professional with significant experience and training in this field. You will already have an expert knowledge of the services offered to those receiving cardiac and/or critical care, or the skills to develop that understanding quickly. 

  • You will already possess a strong network of contacts and be seen as a leading expert in the field of patient engagement and health inequalities. 

  • You can provide demonstrable expertise in the fields of patient engagement and health inequalities, particularly in the settings of post-hospital care and rehabilitation, developing systems of evaluation for this group, and implementing real and sustainable service change based on research, best evidence, and engagement-derived insight from service users. 

  • You have, or will quickly develop, expert knowledge around patient engagement and health inequalities for cardiac arrest survivors and their families, with the ability to use this in influencing future care pathways for this group. 

  • You have excellent project planning, analytical, communication and influencing skills and are self-motivated to achieve your goals. 

This post is initially a fixed-term position for 2 years. It is envisaged that the work carried out will lead to the establishment of a permanent role within RCUK (but with an updated job description). 

Reporting to the Clinical Lead – Survivors (CLS), the post will provide a key role within RCUK to take forward the commitment to improved outcomes from out-of-hospital cardiac arrest and care for survivors and their families. The role will also consider support for first responders and bystanders involved in, or witnessing, out-of-hospital cardiac arrest. There will be a UK-wide focus to the work, and this may require some travel. 

The postholder will provide periodic updates on specific workstreams, to go forward to the Community and Ambulance Resuscitation Subcommittee (CARe) of RCUK, whose key outcomes are to improve survival and quality of life from out-of-hospital cardiac arrest. 

The post will provide the opportunity to work with internal and external stakeholders, especially survivors and their families, ensuring delivery of key objectives and working with partners to ensure that the right expertise is sought and included when developing schemes of work. The postholder will continually review progress and assess the most effective future path for this element of the programme, in consultation with the Clinical Lead - Survivors and wider programme team. 

They will have the opportunity to participate in the development of the next phase of the work programme, including the potential to create a permanent role within RCUK to ensure the Survivors programme becomes embedded within all our work. 

Key responsibilities 

Responsibilities will be refined as the work programme develops, but initially the postholder will: 

  • Develop one or more project plans for the development of the survivor and family engagement and health inequalities components of the Survivors work programme. 
  • Work with the CLS to present and implement the engagement and health inequalities project plan, supported by the CLS and Director of Clinical and Service Development (DCSD). 
  • Report progress to CLS. 
  • As a member of the Survivors programme team, establish a diverse network of stakeholders to share goals, themes and ideas for service change/improvement. 
  • Work with internal and external stakeholders and the wider Survivors programme team to develop a national strategy for engagement and health inequalities for survivors and their families.  
  • Work with survivors and families, the Clinical Lead – Survivors, internal and external stakeholders and the wider health and care system to ensure that the needs of cardiac arrest survivors and their families are reflected in health and care planning and are met through the commissioning and delivery of health and care services. 
  • Contribute to the ongoing delivery and analysis of the planned review into current availability and content of support offered to survivors of cardiac arrest within the UK. Contrast the survey results with the needs of survivors and families identified through RCUK’s survivor engagement and health inequalities work, to shape the future work programme. 
  • Contribute to the Survivors Quality Standard with specific reference to lived experience of survivors and families, health inequalities data, and insight provided by this and other activities undertaken by RCUK and a wide range of stakeholders. 
  • Undertake evidence gathering, collation and interpretation around cardiac arrest survivors’ and families’ needs and the care they receive. 
  • Liaise closely with RCUK colleagues within the Survivors programme team and the wider organisation to achieve cross-directorate co-creation and ensure messaging to all stakeholders is well-planned and delivered. 
  • Look for and develop opportunities to ensure those who survive cardiac arrest, and their families, are given expert care and treatment throughout their care pathway. 
  • Input to the evaluation of the Survivors work programme, engagement and health inequalities project(s) and the role, assisting with role development and identifying key objectives and deliverables. 
  • There may be an occasional need for weekend/evening working and time off in lieu is granted in line with our time off in lieu policy. 

Skills and experience (Essential (E) and Desirable (D) attributes) 

This role will suit either a qualified and experienced patient engagement and health inequalities specialist, or a registered healthcare professional with significant experience and training in patient engagement and health inequalities. 

  • You may have a Masters Level Qualification or equivalent management experience. (D) 

  • Formal project management training and/or qualifications. (D) 

  • Knowledge and experience of project work and project management, including effective risk management. (E) 

  • Experience of working in or setting up networks and working with multiple partners (single sector or across sectors) on patient engagement and health inequalities initiatives or projects. (E) 

  • Excellent communication and negotiation skills, including demonstrable ability to engage with patients and families, health and care professionals, commissioners, policy makers and other stakeholders at local, regional or national level. (E) 

  • Knowledge of different models and methods for patient engagement. (E) 

  • Knowledge of health inequalities and the barriers to accessing healthcare. (E) 

  • Knowledge of the latest health and care policy agenda across all 4 devolved nations and the opportunities for improving cardiac arrest survivor and family care presented by it. (D) 

  • Evidence of implementing policy change at local, regional or wider level. (E) 

  • Active role in service development and improvement at local or regional level. (E) 

  • Recognition of the value of research and the integration of current or new evidence into practice. (E) 

  • Ability to work independently, but also as a good team member. (E) 

  • Excellent IT skills, including use of Microsoft Office 365. Use of data collation/analysis and project management software an advantage. (E) 

  • Familiarity with Microsoft Teams and Zoom. (E) 

To apply for this exciting opportunity, please email us with:   

  • A comprehensive CV, specifying significant achievements in your career to date.    

  • A supporting statement, of no more than two sides, explaining how your skills and experience can support and add value to our organisation.   

  • A completed diversity monitoring form.    

Download the job pack   

Please email your application to recruitment@resus.org.uk with ‘Survivors and Families Engagement Manager’ in the subject line.  

The deadline for applications is 9am Monday 30 May. We will not accept applications after this time.    

For an informal and confidential discussion about the role, please contact Alastair Houghton, Clinical Lead ‑ Survivors, on 020 7391 0728 or alastair.houghton@resus.org.uk

How we will shortlist and interview  

During the shortlisting process, those shortlisting applications will not have access to your name, date of birth, address or highest level of educational attainment.  

Interviews for this role will take place week commencing 6 June, but please note these dates may be subject to change.  

We welcome and will accept applications using an alternative process (such as video or audio applications). Please email suzanne.horner@resus.org.uk or phone 0207 391 0718 to discuss your requirements.   

Why join RCUK?  

At Resuscitation Council UK, we offer competitive salaries, generous annual leave, and opportunities for professional development. All staff benefit from flexible working hours, and ensuring staff are able to balance their work and personal life is important to us.  

We pride ourselves on our inclusive, friendly staff team, who use their compassion and expertise to support each other. Teamwork and partnership working is at the centre of our mission to save lives.  

When you apply to a job with us, we aim to provide appropriate support every step of the way. Here are some of the ways we can support applicants and potential staff members:  

  • Working location:  Our office is in Tavistock Square London. As with many organisations during the pandemic, our colleagues have been mainly working from home. Moving forward, we're adopting a hybrid working model so successful applicants will be able to choose whether they’d prefer work at home and/or in our office in Tavistock Square, London but will be expected to attend some meetings in the office. 
  • Supporting travel requirements: Some travel to the office or other locations will be required as part of the role, but reasonable adjustments, such as enabling the postholder’s participation through digital technology, will be made for the successful applicant where this is required.  
  • Access to work: If you would like to make an Access to Work application for a grant to pay for support tailored to your individual needs, such as a support worker, adaptations to the equipment you use, special equipment, taxi fares to and from work if public transport is not accessible to you, we will support you in this process.  
  • Alternative application processes: We are asking for CVs and covering letters so you can tell us how your skills and experience can support and add value to Resuscitation Council UK. However, if an alternative method of applying – such as sending us a video or audio clip about yourself – works better for you, we welcome your application. We want our applicants to shine, so we’re flexible to your needs.  
  • Equity for all applicants: When we receive applications, those who shortlist candidates for each role will not have access to your name, age or date of birth. In addition, we ask you to submit a diversity monitoring form. We won’t use the information in the diversity monitoring forms during the recruitment process itself, but the information we receive will help us to understand whether our job advertisements are successfully attracting a diverse range of applicants. 
Learn more about us

Our vision to 2030

Our vision to 2030 lays out four key goals that, with the help of the resuscitation community, we'd like to achieve by 2030. Read today and find out how you can provide feedback.

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